Privacy Policy

1. Purpose of Processing Personal Information

Mukbot processes personal information only to the extent necessary for the following purposes. Personal information will not be used for purposes other than those stated below.

• Receiving and responding to inquiries submitted by email or other channels
• Confirming user requests and handling complaints
• Analyzing website visits and usage patterns
• Improving website quality and maintaining stable operation

2. Categories of Personal Information Processed

The Mukbot website does not provide user registration, direct ordering, or payment functions and does not directly collect resident registration numbers or payment information.

3. Retention and Processing Period

Mukbot deletes personal information without undue delay when the purpose of processing has been fulfilled or the retention period has expired. However, information may be retained to the extent necessary when required by applicable laws or while a dispute, complaint, or legal procedure is ongoing.

4. Provision of Personal Information to Third Parties

As a general rule, Mukbot does not provide users’ personal information to third parties.

However, personal information may be provided within the scope permitted by applicable laws when the user has separately consented, when specifically required by law, or when a lawful request is made by an investigative or other competent authority.

5. Outsourcing of Personal Information Processing

Mukbot outsources certain personal information processing activities for website operation, usage analysis, content delivery, and security.

6. Overseas Transfer of Personal Information

Mukbot uses Google Analytics and Cloudflare to analyze website usage, host the website, deliver content, and provide security functions. In the course of using these services, access records, cookies, browser and device information, approximate country- or region-level location information, and service usage records may be transferred to and processed on servers or global networks located outside Korea.

Google Analytics is used for website usage analysis, while Cloudflare is used for hosting, content delivery, and security. The transferred information is processed for the period necessary to provide and operate each service in accordance with the relevant provider’s privacy and security policies.

• Google Privacy Policy: View policy
• Cloudflare Privacy Policy: View policy

7. Use of Cookies and Automatic Data Collection

Mukbot uses Google Analytics to understand website usage and improve the user experience. During this process, cookies used for analytics may be stored in the user’s browser.

Mukbot does not use Google Signals, User-ID, user-provided data collection, or advertising personalization features. The collected information is not used for personalized advertising or remarketing purposes.

How to Control or Block Cookies

Users can allow or block cookies through their browser settings. Blocking cookies does not significantly restrict the basic use of the Mukbot website, although it may reduce the accuracy of website usage statistics.

• Chrome: Settings → Privacy and security → Third-party cookies
• Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data
• Safari: Settings → Privacy → Cookies and website data

8. External Websites and Services

Selecting a product-related link on the Mukbot website may redirect users to an external sales page, such as the Naver Smart Store.

Personal information processed during account registration, ordering, payment, shipping, exchanges, or refunds on an external website is governed by the privacy policy of the relevant external service. Mukbot does not directly manage or store personal information collected by those external websites.

When users access external channels such as KakaoTalk, Naver Blog, YouTube, Instagram, or Blogger, the privacy policy of the relevant service provider applies.

9. Procedures and Methods for Deleting Personal Information

Mukbot deletes personal information without undue delay when the retention period has expired or the purpose of processing has been fulfilled.

• Electronic files: Deleted using a method designed to prevent recovery or restoration
• Paper documents: Destroyed by shredding or incineration

10. User Rights and How to Exercise Them

Users may request access to, correction of, deletion of, or suspension of the processing of their personal information.

Requests may be submitted through the email address below. Mukbot will verify the identity of the requester and respond without undue delay in accordance with applicable laws.

11. Measures to Protect Personal Information

Mukbot implements the following measures to help prevent the loss, theft, leakage, alteration, or damage of personal information.

• Limiting access to personal information to the minimum necessary
• Safely managing account passwords and access credentials
• Using external services and hosting environments with security measures
• Regularly reviewing and deleting unnecessary personal information

12. Privacy Officer and Contact Information

Mukbot has designated the following privacy officer to handle inquiries, complaints, and requests related to the processing of personal information.

13. Remedies for Infringement of Privacy Rights

Users may seek counseling or dispute resolution from the following organizations in connection with an infringement of personal information rights.

• Personal Information Infringement Report Center: 118
• Personal Information Dispute Mediation Committee: 1833-6972
• Supreme Prosecutors’ Office: 1301
• Korean National Police Agency: 182

14. Changes to This Privacy Policy

This Privacy Policy may be amended in response to changes in applicable laws, services, or operating policies.

When this Privacy Policy is changed, the revised content and effective date will be published on the Mukbot website.